1. Information We Collect
We may collect personal and business information that you voluntarily provide to us, as well as basic technical information when you visit our website, such as browser type, device information, pages visited, and general website usage data, which helps us understand how visitors use our website and improve the user experience. The information you may provide includes:
- Full name
- Company name
- Email address
- Phone or mobile number
- Business address
- Type of cargo
- Shipment mode, such as sea or air
- Invoice value
- Shipment details and supporting documents
- Import or export requirements
- Permit, duty, tax, tariff, or documentation concerns
- Messages, requests, and other information submitted through our website or communication channels
2. How We Use Your Information
We use the information we collect for the purposes below, and only collect and use information that is necessary for legitimate business, service, communication, and compliance purposes:
- Respond to your inquiries and service requests
- Prepare estimates or initial assessments
- Review shipment details and documentation requirements
- Coordinate customs brokerage, logistics, cargo releasing, trucking coordination, and related services
- Provide updates regarding your shipment or request
- Communicate with you through email, phone, Viber, calls, or other agreed channels
- Improve our website, services, and customer experience
- Maintain internal records
- Comply with legal, regulatory, customs, tax, and documentation requirements
4. Data Protection and Security
We take reasonable steps to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. Access to your information is limited to individuals or parties who need it to perform their duties or provide the requested service.
While we work to protect your information, please understand that no website, email, or online transmission method is completely secure. We encourage you to avoid sending sensitive or unnecessary information unless it is required for your shipment or service request.
5. Retention of Information
We keep your information only for as long as necessary to fulfill the purpose for which it was collected, complete the requested service, maintain business records, resolve concerns, or comply with legal, accounting, customs, tax, and regulatory requirements.
When information is no longer needed, we will take reasonable steps to securely dispose of or anonymize it.
6. Your Rights
Under applicable data privacy laws, you may have the right to request access to your personal information, ask for correction of inaccurate information, object to certain types of processing, request deletion when allowed by law, or raise privacy-related concerns.
To exercise your rights or ask questions about how your information is handled, you may contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their privacy policies before providing any information.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business operations, or legal requirements. Any updates will be posted on this page with the updated effective date.
10. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact RM Manongsong Customs Brokerage using the details below.
Need to reach our team?
For policy questions or cargo-service concerns, contact RM Manongsong Customs Brokerage directly.