Terms of Use

1. Use of This Website

This website provides general information about RM Manongsong Customs Brokerage, our services, and how clients may contact us for customs brokerage, import and export assistance, cargo releasing, duties and tax guidance, permit processing, logistics coordination, trucking coordination, and related services.

You agree to use this website only for lawful purposes and in a way that does not damage, disable, misuse, or interfere with the website or its normal operation.

2. No Final Advice Without Review

The information on this website is provided for general informational purposes only. It should not be treated as final customs, tax, tariff, legal, or regulatory advice.

Actual requirements may vary depending on cargo type, shipment details, documents, declared value, shipment mode, applicable regulations, and the assessment of relevant authorities. Proper guidance requires review of the specific shipment details and documents.

3. Inquiry Forms and Information You Provide

When you submit an inquiry through this website, email, phone, Viber, or another communication channel, you agree to provide accurate, complete, and updated information.

RM Manongsong Customs Brokerage will not be responsible for delays, incorrect estimates, additional charges, penalties, or processing issues caused by incomplete, inaccurate, delayed, or misleading information provided by the client or third parties.

4. Estimates and Service Timelines

Any estimate, rate, timeline, or initial assessment is for guidance only unless expressly confirmed in writing.

Actual costs and timelines may change due to document completeness, cargo details, port conditions, government processing, duties and taxes, permits, inspections, third-party charges, trucking availability, and other factors beyond our control.

We do not guarantee a specific release date, approval date, processing time, or outcome unless expressly stated in a written agreement.

5. Service Availability

Services may include customs brokerage, import and export assistance, cargo releasing, duties and tax guidance, permit processing, logistics coordination, trucking coordination, cargo handling coordination, and shipment updates.

Availability depends on cargo type, location, documents, regulations, partner providers, and relevant authorities. We may decline requests that do not meet our requirements or applicable laws.

6. Client Responsibilities

As a client or website user, you are responsible for the following. Delays or additional costs may occur if required information, documents, approvals, or payments are incomplete or not provided on time.

• Provide complete and accurate shipment information
• Submit required documents on time
• Ensure declarations, invoices, permits, and supporting documents are truthful and valid
• Pay applicable duties, taxes, government charges, professional fees, trucking charges, storage fees, penalties, and related costs
• Respond promptly to requests for information or documents
• Comply with customs, trade, import, export, tax, and other applicable regulations

7. Website Content

All text, layout, graphics, images, branding, and other website materials are owned by or licensed to RM Manongsong Customs Brokerage unless otherwise stated.

You may use the website for personal or business reference only. Content may not be copied, reproduced, modified, distributed, published, or used commercially without prior written permission.

8. Third-Party Websites and Services

This website may reference third-party websites, tools, platforms, agencies, logistics providers, or external services. RM Manongsong Customs Brokerage does not control and is not responsible for their content, accuracy, availability, security, policies, fees, or practices.

9. Limitation of Liability

To the fullest extent allowed by law, RM Manongsong Customs Brokerage will not be liable for direct, indirect, incidental, consequential, or special damages arising from website use, reliance on website content, communication delays, technical issues, third-party actions, government processing, or factors beyond reasonable control.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

10. Privacy

Website use and personal information submissions are also covered by the Privacy Policy, which explains how information is collected, used, protected, and retained.

11. Changes to These Terms

These Terms may be updated from time to time. Changes will be posted with an updated effective date. Continued website use after changes are posted means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any related dispute will be handled according to applicable Philippine laws and procedures.

13. Contact Us

Questions about these Terms of Use may be directed to RM Manongsong Customs Brokerage through the contact details shown on this website.